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Basic
conditions of commerce
In our
online-shop Kvant you can shop 24 hours a day, 7 days a week. The use of the
site is free. Every user registrates and gets their own user name and password,
with which they will be able to introduce themselves. The password is secret and
only known to the user. The user is obliged to make sure he/she or an authorized
person is the only one using their user name and password. In conformity with
the Consumer Protection Law you can return the merchandise with the bill and its
original package in the first 15 days after receiving it. Take a look at the
section about product returns.
Orders
Information about orders is stored at the Kvant d.o.o. This information is
always available to a customer on www.kvant.si after registration in the system.
Prices and payment
All official prices are stated in SIT and include the 20% VAT. Delivery charges,
with VAT included, are 1.200 SIT (5.01 €).
The payment is possible:
1. with cash on delivery,
2. in advance via a bank or a post office according to the preliminary
assessment of costs.
Warranty
For all
the KVANT-instruments we offer a 5-year-warranty. For the rest of the products
in our shop we offer a 2-year-warranty. In this, the parts and accessories that
are regularly used, such as strings, tongues, mouth pieces, mufflers etc are not
included. Detailed warranty terms and address of the service centres are given
in the warranty certificate which is added to every new instrument.
Service
In our own specialized service for wind instruments and in our fiddle workshop
we do most of the warranty repairs and we promise the instruments' service with
their original parts at least 7 years after the purchase.
Delivery and its expenses
The costumer pays the delivery costs.
Merchandise returns
A buyer
can cancel their contract of the purchase in the first 15 days after receiving
the product and is obliged to return it in additional 15 days after the
cancellation of the contract. It is possible to return the product in the first
15 days after receiving it and this counts as a cancellation of the contract.
The merchandise has to be intact and its original package. The return transport
costs are paid by the costumer. Because of hygienic precautions mouth pieces,
tongues, harmonicas cannot be returned. It is also not possible to return
drumsticks, membranes for drums, cleaners, colophony, strings and pick-ups. A
buyer is able to exchange the product for something else or receives the entire
purchase money with the cost of postage. The merchandise is owned by Kvant d.o.o.
until its complete payment.
Purchase money together with the postage costs is returned in the first 15 days
after receiving your written cancellation via a postal order or can be
transacted on your account (which you have to state when returning the product).
Reclamations
We will try to solve every reclamation in favour of the costumer. Reclamations
should be addressed to the online-shop Kvant d.o.o., Belokranjska cesta 23, 8340
Črnomelj, E-mail address:
kvant@kvant.si
Bill
The bill
is saved at the company. You are able to get a copy of the receipt by requesting
for it in a written form.
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